Barlow, Janelle

A Complaint Is a Gift

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ISBN 13:: 9781523002931
author:: Barlow, Janelle
format:: Paperback
publisher:: Berrett-Koehler Publishers
language:: English
Publication Year:: 2023
Pages:: 192
Dimensions:: 22.6 x 15 x 1.5 centimetres (0.3
Genre:: Business, Customer Service, Business,
Condition:: New
Availability:: Item usually sent within 10 working days

£18.20

Current Stock: 5

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Description

Description

A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty by Janelle Barlow is a practical guide to turning customer complaints into valuable feedback that can help businesses strengthen their products, services, and market focus. By harnessing the power of complaints, organizations can rapidly improve their offerings and create customer loyalty. The book distills the author's eight-step formula into a more efficient three-step approach, providing readers with the tools they need to handle complaints in a positive and productive way. With updated examples and concepts tailored to the challenges of the COVID-19 era, this edition offers fresh insights and practical advice for anyone looking to improve their customer relationships. By learning how to turn complaints into opportunities, businesses can transform their customer service and create a loyal customer base.

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