Adams, Emily
Steady Work
- ISBN 13:
- 9781934109601
- author:
- Adams, Emily
- format:
- Paperback
- publisher:
- Lean Enterprise Institute, Incorporated
- language:
- English
- Publication Year:
- 2020
- Pages:
- 122
- Dimensions:
- 22.9 x 15.2 x 0.7 centimetres (0
- Genre:
- Business, Leadership, ,
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
Steady Work by Karen Gaudet offers practical guidance on implementing a continuous improvement operating system in quick-service restaurants. The author shares her personal story of how this approach revitalized Starbucks during the global financial crisis, and provides insights into how it improved employee productivity and customer satisfaction. The book explains how to scale up service when demand increases, using standardized routines or "plays" for every job. By combining point-of-sales data with work components, managers can respond quickly and efficiently to surges in customer demand. Gaudet also discusses the importance of task standardization and steady work cadences in supporting business initiatives. By applying the principles outlined in Steady Work, leaders can improve their operations and achieve better results.
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